Contact
Contact Us
One inbox, read by the people who build the site. The quickest way to reach us is to email hello@toeic.ai directly, the form below just writes that email for you.
What to Expect
A reply within two working days. Not instantly, and not from a bot. We're a small team, so that's the promise we can actually keep rather than the one that looks best.
If you're reporting a bug, three things make it fixable much faster: which part of the test you were in, what you expected to happen, and what happened instead. A screenshot beats a paragraph.
If you're flagging a wrong answer key or a factual error in one of our guides, quote the question or the sentence and tell us why it's wrong. We do change pages on the strength of these, and there's a "content correction" option in the form for exactly this reason.
Data and Privacy Requests
Access, correction, deletion, export or objection, all of it comes through this page, and all of it is described in the privacy policy, including how long we take and what we'll ask you for. Say plainly which right you're exercising and use the email address on your account.
Billing
Worth saying before you write: nothing is ever charged without you completing a checkout, and where a subscription is active you can cancel it yourself from your account at any time, keeping access to the end of the period you have paid for. Card details go to Stripe and never reach us, so we cannot see or change them. If you've received something claiming to be a TOEIC.ai invoice that you do not recognise, forward it and we'll look at it. See pricing for the plans and what each one includes.
What We Can't Help With
The official TOEIC test is owned and administered by ETS and delivered through its regional partners. We have no access to any of that machinery, so we can't answer questions about:
- Test registration, booking a seat, changing a booking, paying a test fee, or fixing details on a registration.
- Test dates and centers, when the next sitting is in your city, or whether one has moved.
- Official scores, your score report, when it arrives, requesting a rescore, or sending a score to an employer or university.
- Requirements set by someone else, whether your school or employer will accept a particular score. Only they can tell you that.
For all of those, the authority is ETS or the ETS partner organization in your country. We're an independent practice site, not affiliated with ETS, and we'd only be guessing.
What we can help with: anything about our own product, our questions, our study plan, this website, and your data.
Faster Than Writing to Us: Try the Thing
Most questions we get are answered by taking one timed section and looking at the per-part breakdown.
Free account, no credit card. Both TOEIC exams are covered.